You may return purchased items, in undamaged condition, within 30 days of delivery for a full refund including items that you have been installed and used as long as it has not be damaged in any way. (Damage; gouged, scratched Finish, hex swivel nut gouged/scratched by wrench) We encourage you to use your Wonder Shower and want you to install it. "It's a 10-minute installation including a 5-minute coffee break." If you are unhappy with it for any reason you can return it for a full refund of the purchase price minus shipping cost. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Wonder Shower Company Inc.
16920 Kuykendahl Rd Suite 109 Houston, Texas 77068
(281) 583-8861 (800) 595-0385